Merai Content Moderation Policy

How Moderation Works

Our moderation system is multi-layered and designed to be proactive and responsive:

• Automated flagging: our AI models scan for a wide range of inappropriate content and behaviors, including harassment, sexual exploitation, manipulation (e.g. gaslighting, coercion), hate speech, and unsafe images or videos.
• Karma System: we track user behavior through our Karma system. Actions such as ghosting, kindness, responsiveness, and respectful exits are monitored. A low Karma score may result in reduced profile visibility.
• Red Flag Detector AI: this tool specifically detects and analyzes patterns of toxic or manipulative behavior (e.g. coercion, negging, harassment) and may lead to messaging privileges being restricted to protect other users.
• Chingu buddy alerts: our in-app AI companion may quietly alert or guide users if potentially harmful patterns are detected in their conversations.
• User reports: any user can report a profile, chat, or specific content using our in-app reporting tools. This provides a crucial feedback loop for our moderation team.
• Human review: trained moderators review all flagged content and reported cases to ensure a thorough and fair assessment before taking action.

Actions Taken

Based on the severity of a violation, our moderation team may take one or more of the following actions:

• Issuing a formal warning.
• Implementing temporary restrictions or feature limitations.
• Placing the account on a temporary suspension.
• Permanently banning the account from the platform.

In cases of severe violations, such as illegal activities, we may escalate the issue to law enforcement.

Our Safety Tools

Merai is built with several safety tools to help prevent and manage inappropriate content:

• Block & Report: readily available on all profiles and chat screens, allowing users to take immediate action against unwanted interactions.
• Content filters: automated filters reduce exposure to explicit or otherwise unsafe content.
• Progressive reveal checks: all profile photos, videos, and video loops undergo automated scanning before they are fully visible to other users.
• Real-time monitoring: our systems continuously monitor for patterns of repeated harassment, impersonation, or fraudulent behavior.
• Community & Relationship Mode: platonic-only spaces are specifically monitored to prevent misuse for dating-related purposes.

Commitment to Fairness

We are committed to transparent and fair moderation:

• No shadow bans without cause: all enforcement actions are documented, and we do not “shadow ban” users without a clear, verifiable reason.
• Appeals: users have the right to appeal any moderation action they believe was taken in error by contacting Merai Support.
• Human oversight: issues detected by our AI systems are always subject to review by a human moderator to ensure decisions are fair and accurate.
• Respect for privacy: we do not allow private chats to be read by humans unless they have been specifically flagged for review, ensuring your conversations remain private.