Safety Tips

Online Safety

• Protect your privacy. Never share your home address, financial details, or any other sensitive information too early.
• Use in-app messaging first. We recommend you avoid sharing your phone number or social media profiles until you’re truly comfortable.
• Trust your gut. If something feels off, it probably is. Don’t hesitate to end a conversation or use our safety features.
• Watch for scams. Immediately report anyone who asks for money, gifts, or other urgent help.

Meeting in Person

• Meet in public. Choose well-lit, public places like a cafe or park for your first meeting.
• Tell a friend. Share your location and plans with a trusted friend or family member.
• Arrange your own transport. Use your own car or a ride-share service to get to and from the meeting location.
• Stay aware. Be mindful of your surroundings and avoid excessive drinking.
• Leave if you need to. You have the right to end the meeting at any time if you feel pressured, unsafe, or disrespected.

Reporting & Blocking

Merai empowers you to take control of your experience. If someone behaves inappropriately or violates our guidelines, you can act immediately.

To report a user

• Go to the user’s profile or chat.
• Tap the three-dot menu.
• Select Block and Report and choose a reason (e.g. harassment, fake profile, hate speech).
• Add optional comments or screenshots to help our team.

To block a user

• Go to their profile or chat window.
• Tap the three-dot menu.
• Select Block and Report and choose block.

All reports are reviewed by our combination of AI and human moderators with fairness and care.

AI & Safety Systems

• Red Flag Detector AI: scans for manipulative behavior, such as gaslighting, coercion, or toxicity, to help keep your conversations safe.
• Karma System: we track kindness, ghosting frequency, and respectful exits. A low Karma score will reduce a user’s profile visibility.
• Anti-ghosting nudges: these features encourage closure to prevent sudden silence and promote emotional well-being.
• Chingu buddy: our in-app emotional co-pilot may quietly flag unsafe vibes, offer comfort, or suggest boundaries if it detects potential harm.
• Human review: all AI-flagged issues are reviewed by a team of trained safety moderators.

A note on Chingu